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How good are you at customer service?

How good are you at customer service? Can we talk about customer service? Maybe you don’t think about our work as customer service work. That’s the folks at the store or on the other end of the phone when you need help. Or the person at the counter of your favorite bagel place. But if […]

Filed Under: Blog, Donors Tagged With: Customer service, donor loyalty, donor relations 4 Comments

Serve it like a pizza

Pizza and fundraising… what in the world do they have in common? There’s a small pizza place in our town. It began life as a smaller off-shoot of a chain. The pizza was ok. Mostly we went because it was conveniently close. A few weeks ago, it became obvious that the place was under new […]

Filed Under: Blog, Donor communications, Fundraising Tagged With: Customer service, relationship fundraising 6 Comments

Has your donor reached her limit?

Imagine how a donor feels when she’s reached her limit “No, we can’t do that. But it’s a good idea. You should definitely offer that suggestion.” “I can’t. I’ve run out of allowed suggestions.” “Oh, well, they limit them to make it easier on them.” Had enough yet? The above was a real conversation I […]

Filed Under: Blog, Donor communications, Fundraising Tagged With: Customer service, donor retention, Fundraising 8 Comments

Size matters. But don’t be too rough on the big guys.

Size matters, right? Do you work in a smaller nonprofit?  Chances are you do – in 2010 75% of nonprofits had annual budgets under $500,000. So you probably can’t turn to a well-oiled fundraising machine to coordinate complicated campaigns that cross multiple channels. We’re happy just to have a database, get the mail out on […]

Filed Under: Annual Giving, Blog, Donor communications, Thanks Tagged With: Customer service, donor retention, donor-focused, small nonprofits, thank you letters 13 Comments

Your killer advantage: great customer service

A customer service story Do your donors feel like this? The other night, my husband called my cell phone. “Are you home?” he asked, puzzled. “Yes”, I answered, just as confused. Apparently, he’d been trying our home line and getting no answer. I checked, and yes, our line was dead. I tried to call AT&T, […]

Filed Under: Annual Giving, Blog, Donor communications Tagged With: Customer service, donor retention, Donors, Nonprofit, relationships, writing for donors 2 Comments

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