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How you can use the Benjamin Franklin effect

The Benjamin Franklin effect describes how doing a favor for someone can actually make us feel more positive about that person. The phenomenon is named after Benjamin Franklin, one of the Founding Fathers of the United States of America, who wrote about the concept in his autobiography.  From The Decision Lab: While serving in the Pennsylvania Assembly, […]

Filed Under: Blog, Donor communications, Fundraising Tagged With: donor communications, donor retention Leave a Comment

Is this any way to treat a friend?

I don’t treat friends like this, do you? I’ll admit that I only open some of my mail. Like most people, I quickly sort out the bills and other “must-open” things. Then I go through the rest. One glance at the envelope is usually enough to tell me whether I want to bother opening it. […]

Filed Under: Annual Giving, Blog, Donor communications Tagged With: appeal, appeal writing, donor retention, Donors, Fundraising, Mail, Nonprofit, solicitation

Size matters. But don’t be too rough on the big guys.

Size matters, right? Do you work in a smaller nonprofit?  Chances are you do. In 2025, “most nonprofits are small and community-based, serving local needs: 92% spend less than $1 million annually; 88% spend less than $500,000.” (Nonprofit Impact Matters) So you probably can’t turn to a well-oiled fundraising machine to coordinate complicated campaigns that […]

Filed Under: Annual Giving, Blog, Donor communications, Thanks Tagged With: Customer service, donor retention, donor-focused, small nonprofits, thank you letters

Three steps you should take now to keep your donors this year

Three steps you can take to keep your donors I hope last month was a good month for you and your organization. It is for most. According to Neon, 31% of annual giving happens in December. 12% in the last three days of the year. So, with hope, I say “Congratulations!” And then: now what […]

Filed Under: Blog, Donor communications Tagged With: donor care, donor retention

Please don’t go! 5 ways to win donor hearts again.

A lapsed donor is a donor who hasn’t given in a while. (And of course, that’s insider talk. But you’re an insider, so we’ll use the term here.) But how do you define that period? How long do you consider a donor active? Experts tell us that after a first gift, you need to thank […]

Filed Under: Blog, Donors Tagged With: donor care, donor retention, lapsed donors

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