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Who cares about donors, anyway?

Who cares about donors, anyway? Do you? The Agitator hosted what became a heated conversation about the value of focusing on relationships in fundraising a while back. The heat came from one commenter in particular. The Agitator recommended a post by the esteemed Ken Burnett, called Keeping the Right Fundraisers. In his post, Ken offered the […]

Filed Under: Annual Giving, Blog, Donor communications Tagged With: donor retention, fundraisers, relationship fundraising 8 Comments

Are you a nag?

Don’t nag your donors No one likes a nag. Recently, a friend shared a letter with me that she’d sent to an organization she really cares about. I thought what she had to say was so important I asked her to share it. She generously agreed. We usually make assumptions about what donors think, but we […]

Filed Under: Annual Giving, Blog, Donor communications Tagged With: donor retention, donor-focused, Fundraising 9 Comments

It’s personal

It’s personal. Fundraising, that is. Picture this: you walk to your mailbox. Inside, you find an envelope with a return address you recognize. “Real mail!” you think. You open that envelope first and in a hurry. Then you begin to feel confused. Disappointed. “Dear Ms. LastName” it begins. “Because I am a caring person, I […]

Filed Under: Blog, Donor communications, Thanks Tagged With: donor retention, stewardship, thank you letters 3 Comments

Stop thinking about money!

Do we need to stop thinking about money? I was at a meeting the other day. A local foundation offered training about soliciting major donors. It was a small enough group that we had time to hash out a few hypothetical situations. A good session and well worth the hour or so. As is often […]

Filed Under: Annual Giving, Blog, Donor communications Tagged With: appeal writing, donor retention, Donors, money, relationships 3 Comments

Has your donor reached her limit?

Imagine how a donor feels when she’s reached her limit “No, we can’t do that. But it’s a good idea. You should definitely offer that suggestion.” “I can’t. I’ve run out of allowed suggestions.” “Oh, well, they limit them to make it easier on them.” Had enough yet? The above was a real conversation I […]

Filed Under: Blog, Donor communications, Fundraising Tagged With: Customer service, donor retention, Fundraising 8 Comments

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