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Your donors want to know: will you still love me tomorrow?

Tell the truth: does your organization love them and leave them? I’ve noticed a few situations where gifts to large, national organizations – even memorial gifts, no less – have resulted in truly bad donor care. These are organizations that spend tremendous resources on acquisition and “awareness”. Like fancy television campaigns and a constant stream […]

Filed Under: Blog, Donors Tagged With: donor love, donor retention, thank you letter 1 Comment

Donor love means knowing how to say thank you

Donor love means knowing how to say thank you It would seem to be the simplest thing. Saying thank you shouldn’t be hard. If you’re comfortable saying “please” – as in “please give” – you need to feel even more at ease with being grateful. Then why do so many organizations fail at this? Thanks […]

Filed Under: Blog, Thanks Tagged With: donor relations, donor retention, thank you letters 10 Comments

How to test and measure your donor campaigns

How to test and measure your donor campaigns You work tirelessly on multiple donor campaigns, hoping your efforts produce the fundraising results your organization depends on. But how do you know which of your activities have the most impact? By testing and measuring your campaigns. There is more to campaign success than simply the final […]

Filed Under: Blog, Planning Tagged With: donor retention, email appeals, metrics 3 Comments

Why you should care about donor retention

Your questions answered. I recently did a webinar with my friends at NeonCRM on donor retention. It was fun – and obviously, a topic close to my heart. Some of the most fun I had was answering questions at the end. Since the topic can be broad, the questions were, too. Unfortunately, even with an […]

Filed Under: Blog, Fundraising Tagged With: donor communications, donor retention, fundraising questions 3 Comments

Advanced Donor Stewardship: How to Keep Your Donors Giving Year after Year

by Joe Garecht Advanced donor stewardship Stewardship is one of the most important components of the fundraising process.  Prospecting, cultivation, and asking are certainly important… but in my experience, building a strong donor stewardship system should be your top priority if you want to strengthen your development program. For many fundraisers, this comes as a […]

Filed Under: Blog, Donors Tagged With: donor care, donor retention, donor stewardship 2 Comments

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