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Why you should write a thank you from the heart

Answer honestly: how much attention do you pay to the thank you letters or emails you receive after giving? Do you quickly review it to be sure it’s a thank you letter, then file it for your taxes? And does that make the whole experience feel a bit… impersonal? I’m asking not because I think […]

Filed Under: Blog, Thanks Tagged With: donor communications, thank you letters 2 Comments

You CAN write a great thank you

Does writing a thank you letter make you feel sort of squeamish? Do you put it off, because… all those feelings? Or maybe just because you don’t know where to start? I got you. Read on… Your opening paragraph As you would with any letter, keep the first paragraph short. And make it all about […]

Filed Under: Blog, Donor communications, Thanks Tagged With: donor communications, donor relationships, thank you letters Leave a Comment

When you’re too big to succeed

Too big to succeed? My family recently made what was for us a large gift to a national charity. The response was underwhelming, and that’s being kind. An 8.5 x 14 sheet of paper, with the bottom being a tear-off, generic response form. The thank you letter – such as it was – consisted of […]

Filed Under: Blog, Donor communications, Fundraising Tagged With: donor care, thank you letters 4 Comments

What you need to know about before and after

Before and after… it’s the line between so much in a story – in all our stories. Think about your own. There are the “before I knew better” stories. The “before I met my partner” stories. The “after the kids were born” stories. The line between before and after signifies an important point in time […]

Filed Under: Blog, Donor communications, Fundraising Tagged With: donor newsletters, fundraising appeals, thank you letters 2 Comments

Dear Fundraiser: Things we shouldn’t do

  Dear Fundraiser, Here are the things I wish we wouldn’t do. I’m cheering for our success. So in a helpful spirit, I offer you my list below. So, putting on my donor hat, I wish we wouldn’t: Send an automated thank you message for an online gift and assume that’s enough Forget to thank […]

Filed Under: Blog, Donor communications Tagged With: appeals, donor retention, relationships, thank you letters 35 Comments

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