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Trust, more valuable than money

Trust is one of those things that you can’t necessarily put a dollar value on, but you know matters, a lot. But like your database or your donor relationships, it’s critical to a successful fundraising program. Your brand isn’t about colors, type, or taglines. Do you remember the outrage that United Airlines created years ago […]

Filed Under: Branding Tagged With: donor relationships, donor retention Leave a Comment

You have new donors. How will you keep them?

Keeping those new donors is critical M+R Benchmarks report a 32% increase in online giving in 2020. The Fundraising Effectiveness Project reports a 10.6% increase in giving compared to 2019. Organizations that were ready – or able to get ready, fast – were successful in the midst of the Covid pandemic. And that’s fantastic news! But it also […]

Filed Under: Blog, Donor communications Tagged With: annual report, donor communications, donor retention Leave a Comment

How to make #GivingTuesday more than a gimme

Soon it will be #GivingTuesday. My inbox, and yours, will overflow with messages from every nonprofit we’ve had contact with in the past. Too many of the messages will be the same: Send us money, because… #GivingTuesday! Let’s remember what this day was meant to be: Celebrated on the Tuesday following Thanksgiving (in the U.S.) […]

Filed Under: Blog, Fundraising Tagged With: donor retention, generosity, thank you 1 Comment

Dear Fundraiser: Things we shouldn’t do

  Dear Fundraiser, Here are the things I wish we wouldn’t do. I’m cheering for our success. So in a helpful spirit, I offer you my list below. So, putting on my donor hat, I wish we wouldn’t: Send an automated thank you message for an online gift and assume that’s enough Forget to thank […]

Filed Under: Blog, Donor communications Tagged With: appeals, donor retention, relationships, thank you letters 35 Comments

What are you doing now to welcome new donors?

Are you welcoming your new donors well? If you’ve been busy fundraising this year, you may have found what many have: donors are being generous. They’re responding to emergency campaigns. They want to do something… and those organizations that provide something good to do are benefitting. So you may have attracted a group of new-to-you […]

Filed Under: Blog, Donor communications, Thanks Tagged With: donor retention, donor welcome, new donors 3 Comments

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