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Here’s to your fresh start

A fresh start… A new year. A fresh start. A chance to take a breath, and see where you are and where you want to be. OK, so we all know about resolutions. (Raise your hand: who’s going to lose weight this year, for sure?) Resolve to improve your fundraising. Pick just a few things and then […]

Filed Under: Blog, Donor communications, Planning Tagged With: donor care, donor loyalty, new year resolutions

Are you guilty of donor abuse?

Are you guilty of donor abuse? It happens too often. You might want to check yourself. Here are some signs: You value the person according to their checkbook It’s happened more than once. I make a thank you phone call, only to hear the person on the other end protest. “You don’t need to call me! I’m […]

Filed Under: Blog, Donor communications, Thanks Tagged With: donor care, donor love, thank you letters

I can’t thank you enough! (Or can I?)

Can you thank someone too much? I wrote (ok, ranted) about the things I wish we fundraisers wouldn’t do. A commenter asked a question I’ve asked myself over the years. I thought I’d explore it a little further today. The question was basically “how can you say thank you to donors, over and over again, […]

Filed Under: Blog, Thanks Tagged With: donor care, donor relations, donor retention, donor-focused, gratitude, stewardship, thank you letters

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