How good are you at customer service? Can we talk about customer service? Maybe you don’t think about our work as customer service work. That’s the folks at the store or on the other end of the phone when you need help. Or the person at the counter of your favorite bagel place. But if […]
The one thing you need to know about fundraising
What you need to know about fundraising: it’s not about you I’m embarrassed to say it took me years to realize this. I – like you, maybe – was filled with enthusiasm for my organization. That’s good. It’s really hard to do good work when you don’t feel that way. But I let it color […]
7 Techniques to Boost Donor Engagement
Do you want to boost donor engagement? With the rise of laptops, smartphones, and social media, nonprofits now have more tools to engage donors than ever before. The problem with having so many choices, however, is that it can be difficult to figure out exactly which engagement techniques are most effective. To complicate the matter […]
How to be a donor detective
How to be a donor detective Searching for clues… After decades together, I learned my husband didn’t like pineapple. It was shocking, really, that I’d missed something like that. Do you feel like that about your donors, too? What clues might you have been missing? A successful fundraiser is a detective. The best retailers have created […]
Why I still believe in mushy fundraising
Is donor-centricity a crock? Why I like mushy fundraising. There was an interesting discussion at The Agitator last month. (I think it began with Who Gets Fired? but I can’t promise I’m right. The conversation continued over days because it was important.) It raised a question: who’s to blame for lousy fundraising? Development staff, executive directors, […]
- « Previous Page
- 1
- …
- 7
- 8
- 9
- 10
- 11
- Next Page »