Apologizing is never fun. But at some point, you open an envelope or answer the phone and find an upset supporter. You cringe and wonder what went wrong. Remember: how you handle this may make all the difference in your relationship with this donor. So do it right! The first rule? No matter how strong […]
Real friends – a valentine
Back in the old days before Facebook or Twitter, people met and talked (and argued) on message boards. It was on a message board that I met a group of women. I’ve now known these women for almost fifteen years. We moved together from board to board and eventually to Facebook. We know each other’s […]
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