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Extrovert? Why you might want to listen more

It wasn’t the first time I’d seen an out-of-control extrovert. I watched as a colleague confidently strode toward the party. Eager to talk to any and everyone in the room, she helped herself to a drink and hurried in. In the fundraising biz, it’s easier to be an extrovert. Extroverts don’t hesitate to wade into […]

Filed Under: Blog, Fundraising Tagged With: Donors, Fundraising, Nonprofit, Personality type Leave a Comment

Letting Go

Letting go is hard. If you’re like me, you have a tendency to want to control as much as possible of your work life. That makes us good at what we do. You don’t want someone indifferent handling donor care – or data entry – right? But that’s a different dance when you’re working with […]

Filed Under: Blog, Boards, Fundraising Tagged With: Boards, Donors, Nonprofit Leave a Comment

No thanks

Almost every day I receive an acknowledgment letter that misses the mark. We’ll call it a no thanks. But the one I received recently really offers a lesson in what not to do. Thank you fail It’s plainly generic, to begin with. Though my name and address appear on the letter, the salutation reads “Dear Friend”. […]

Filed Under: Blog, Donor communications, Thanks Tagged With: donor retention, Donors, Fundraising, Nonprofit, thank you letters, Thanks 21 Comments

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