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If I was really your friend, you’d know my name

If I was really your friend, you’d know my name, right? You’re busy now, getting those appeals ready for the most wonderful time of the year. I know how busy it can get. But don’t forget the role good data and personalization play in your success or failure. I’m amazed at how many “Dear Friend” […]

Filed Under: Annual Giving, Blog, Donor communications Tagged With: annual appeals, donor relations, personalization 11 Comments

Put it in writing

It’s fun when something you should do is also something you enjoy doing. I’ve grown to truly enjoy sending hand-written thanks (and other notes) to our donors. It’s partly the challenge. For instance, after the end of the year, I had more than 70 in a backlog. That was one marathon note-writing session! But I […]

Filed Under: Annual Giving, Blog, Donor communications, Thanks Tagged With: appeal writing, donor relations, donor-focused, thank you letters, thank you notes, writing for donors 4 Comments

People, this is NOT a thank you!

People, this is NOT a thank you. This is a poorly done appeal badly disguised as a gift acknowledgment. There’s no gratitude here. And there’s no reason to give, either. Two sentences. That’s what’s spared for the donor. Fifty percent of the front page is about asking for another gift. One hundred percent of the […]

Filed Under: Blog, Donor communications, Thanks Tagged With: donor relations, stewardship, thank you letters 12 Comments

I can’t thank you enough! (Or can I?)

Can you thank someone too much? I wrote (ok, ranted) about the things I wish we fundraisers wouldn’t do. A commenter asked a question I’ve asked myself over the years. I thought I’d explore it a little further today. The question was basically “how can you say thank you to donors, over and over again, […]

Filed Under: Blog, Thanks Tagged With: donor care, donor relations, donor retention, donor-focused, gratitude, stewardship, thank you letters 10 Comments

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