Donor love means knowing how to say thank you It would seem to be the simplest thing. Saying thank you shouldn’t be hard. If you’re comfortable saying “please” – as in “please give” – you need to feel even more at ease with being grateful. Then why do so many organizations fail at this? Thanks […]
Do you want to raise more money? You need a plan
Do you want to raise more money? If you don’t know where you are going, you might wind up someplace else. ~Yogi Berra Is this you? Many organizations share a problem. They’re either new and need to build a fundraising program… Or they’re not new at all but have never focused on building a fundraising […]
How to make your donors feel special
How to make your donors feel special You understand how important retention is. And if you’re overworked and underfunded then it’s even more critical that your donors feel fiercely loyal to your organization. And you’re already doing what you’ve been told: All of this is about a mindset that puts donors at the center of […]
How good are you at customer service?
How good are you at customer service? Can we talk about customer service? Maybe you don’t think about our work as customer service work. That’s the folks at the store or on the other end of the phone when you need help. Or the person at the counter of your favorite bagel place. But if […]
Being grateful makes you and your donors happier
At times our own light goes out and is rekindled by a spark from another person. Each of us has cause to think with deep gratitude of those who have lighted the flame within us. […]