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Your donor retention how-to

First, why does donor retention matter? Ah, donor retention. We talk about it often. But why does it matter? Acquiring new donors is hard and often expensive. (You still need to do it.) So not doing all you can to keep the donors you have is like tossing money out the window. Prioritize retention! Also… […]

Filed Under: Blog, Donors, Planning Tagged With: donor relationships, donor retention Leave a Comment

Please don’t go! 5 ways to win donor hearts again.

A lapsed donor is a donor who hasn’t given in a while. (And of course, that’s insider talk. But you’re an insider, so we’ll use the term here.) But how do you define that period? How long do you consider a donor active? Experts tell us that after a first gift, you need to thank […]

Filed Under: Blog, Donors Tagged With: donor care, donor retention, lapsed donors 5 Comments

Can we talk about donor care?

You know taking care of your donors is one of the most important things you can do I’ve recently written about thank you letters and donor retention. Yes, they’re very much connected. But it’s now that time of year… tax season. And your donors are likely going through the drudgery of pulling together their records, […]

Filed Under: Blog, Donors, Thanks Tagged With: donor care, donor relationships, donor retention Leave a Comment

Arts fundraising – why donor experiences are your superpower

Art – in all its forms – is meant to move us. And it’s meant to be experienced – to create a reaction that is body and soul deep. Donor experience matters – a lot – to every nonprofit that needs donors. But arts fundraisers have an advantage. Their mission is an experience. If yours […]

Filed Under: Arts Fundraising, Blog, Donors Tagged With: donor experience, donor relationships 4 Comments

People are people… even donors

Let’s talk about donors. We fundraisers seem to have complex feelings about donors. Are they your boss? Do you need to worry about a “savior complex”? Or are they a source from which you extract money? Are they friend or foe? People are people… and donors are people, too. To borrow from Depeche Mode, donors […]

Filed Under: Blog, Donors Tagged With: donor care, donor communications, donor relationships, donor retention Leave a Comment

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