Why is it so hard to say thank you? We spend a lot of time thinking about how to raise more money. We labor over the appeal: the language, the images, the right ask. And then, too often, we treat the thank you as an afterthought. It’s not that hard to write a good, emotional […]
How do you handle the most emotional gift?
Memorial gifts – the most emotional gift? It’s not a gift you look forward to making – or inspiring. It represents someone’s loss and sadness – though also their hope. As a fundraiser, a memorial gift is one of the most emotional gifts you will likely receive. For me, the question is personal. When I […]
Empathy: the key to better fundraising
Empathy – the feeling that you understand and share another person’s experiences and emotions: the ability to share someone else’s feelings While sympathy is compassion for someone else’s situation, empathy is feeling their pain. Sympathy keeps its distance. Empathy is a powerful connection to someone else. We’ve evolved to feel empathy because it’s useful in understanding […]
Why baby shoes knock the socks off stats
What do baby shoes have to do with fundraising? Well, Joe Friday would make a terrible fundraiser. Joe wanted “just the facts, ma’am.” (For those of you who didn’t grow up watching Dragnet, here’s a taste.) That’s not to say fundraising communications should not be true. It’s just that there’s so much more to it […]
If you make people cry are you a bully?
Are emotions manipulative? What about images? Is it bad if people cry? When we nonprofits tell a story that shares the needs of a beneficiary, we don’t create the tension that the donor feels. The story just reveals the internal tension the donor holds between how the world is and how they believe the world […]
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