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Empathy: the smart fundraiser’s superpower

Could a small change in your thinking make you a more successful fundraiser? I was reading an article about empathy and marketing the other day. It began with an example of Oxo, a company that makes household items. On the way into their office is a wall. It’s covered with lost gloves – a reminder […]

Filed Under: Blog, Fundraising Tagged With: donor experience, donor journey, empathy 6 Comments

5 ways to improve your donor communication

Donor communications matter – a lot. Are you thinking about your next appeal yet? If you’re planning already – congratulations! If not, you’re probably not alone. Isn’t it still summer? And if putting together that big year-end campaign makes you feel a little panicky, you might want to consider preparation. Did you know there are […]

Filed Under: Blog, Donor communications Tagged With: donor experience, donor retention, End of year appeal 5 Comments

Why you need to understand oxytocin to fundraise better

Oxytocin and how – maybe – management advice can help you raise more money I read an article a while back about instilling trust in employees. It was written by Paul J. Zak, founding director of the Center for Neuroeconomics Studies and a professor of economics, psychology, and management at Claremont Graduate University. He wondered […]

Filed Under: Blog, Donor communications Tagged With: donor relationships, trust 1 Comment

28 ways to show donors they matter to you

Wondering how you can engage and thank your donors? Donors aren’t like mushrooms – if you ignore them, they WILL go away. So you should be thinking about how to make their experience with your organization one that helps them feel connected and important. The good news? There are endless ways you can create great […]

Filed Under: Blog, Donors Tagged With: donor care, donor retention 5 Comments

Who is your annual report working for, anyway?

Even in smaller organizations, an annual report has a way of taking up a lot of space. (Or time, but they’re the same thing, I’m told.) Day-to-day work halts. Reports are requested from all departments. Designers and writers are hired. An annual report is often seen as the one marketing piece worth investing in. After […]

Filed Under: Blog, Donor communications Tagged With: donor communications, donor relations, gratitude 2 Comments

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