I’ll buzz them in so you’ll know when they are coming, okay? Okay, so just stay there calm. Don’t worry about it. I’m gonna sit right here so they see that you didn’t try to harm me, okay. It’s gonna be all right sweetie. I just want you to know that I love you. I’m […]
How to apologize
Apologizing is never fun. But at some point, you open an envelope or answer the phone and find an upset supporter. You cringe and wonder what went wrong. Remember: how you handle this may make all the difference in your relationship with this donor. So do it right! The first rule? No matter how strong […]
Real friends – a valentine
Back in the old days before Facebook or Twitter, people met and talked (and argued) on message boards. It was on a message board that I met a group of women. I’ve now known these women for almost fifteen years. We moved together from board to board and eventually to Facebook. We know each other’s […]
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