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How to apologize

Apologizing is never fun. But at some point, you open an envelope or answer the phone and find an upset supporter. You cringe and wonder what went wrong. Remember: how you handle this may make all the difference in your relationship with this donor. So do it right! The first rule? No matter how strong […]

Filed Under: Blog, Donors Tagged With: apologies, Customer service, donor-focused 3 Comments

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